Significance to SinoPac Holdings

SinoPac Holdings values employees' development in the organization as well as their physical and mental health. SinoPac Holdings provides comprehensive on-the job training, a fair performance evaluation system, and benefits for employees to grow in the organization, to fulfill corporate responsibilities and create value for society.

Communication Channel and Concerned Topics

Communication Channels	Frequency	Concerned Topics	Engagement Outcomes
Company labor union (including labor-management meeting)	Regularly / Irregularly	Corporate Governance Compensation, Benefits and Employee Rights Talent Cultivation Sustainable Finance Occupational Health and Safety	9,721 employee feedback surveys collected 1 grievance case submitted via the Friendly Workplace Mailbox The management competency training across all levels received an overall satisfaction score of 9.85 out of 10 from management participating in talent development programs Conducted 43 care activities, engaging with a total of 1,458 employees
Product seminars / education and training/ Internal feedback platform/ commendation announcements / Internal digital platform education and training / Friendly workplace mailbox / Competency training	Irregularly
Employee satisfaction survey	Annually

Contact

SinoPac Holdings provides employees a good knowledge training course and a full range of dialogue channels, including investment in employee benefits, planning for a complete career, and understanding the various challenge in their work in order to establish a positive attitude and develop employees' career life.

• Communication Hotline：(02) 8161-8772
• Written Opinion：Please mail or deliver your written document to SinoPac Holdings Human Resources Division.

Significance to SinoPac Holdings

SinoPac Holdings upholds the vision of “Fulfillment of a Beautiful Life through Finance” and maintains friendly and close relations with customers. The establishment of customer feedback mechanisms and improvement of customer satisfaction have always been important issues for the financial service sector.

Communication Channel and Concerned Topics

Communication Channels	Frequency	Concerned Topics	Engagement Outcomes
Customer service hotline / Smart customer service / Virtual channels (internet banking, mobile banking) /Customer opinion/ Seminar/ Customer satisfaction survey/ Customer complaint	Irregularly	Information Security and Cybersecurity Sustainable Finance Financial Service Quality Risk Management Privacy Protection	37,835 customer satisfaction surveys collected 22,359 customer service calls handled 7,990 messages received via email and voice mailbox 177 dispute cases processed 208 customer complaints received
Other channels	Regularly/ Irregularly

Contact

SinoPac Holdings build an honest and professional interactive foundation to our customers. Through our branches, we deeply rooted in every community by focusing on their needs and delivering professional and innovative service to create a foreseeable future to our customers.

• Contact 24-Hour Call Centre：(02) 2505-9999、(02) 6630-8899

Significance to SinoPac Holdings

Transparent information disclosure is the basis of corporate operations. SinoPac Holdings communicates directly with shareholders through direct communications with shareholders on the Company's long-term strategy, profitability, operating performance, and sustainable governance initiatives, thereby enhancing investors’ understanding of the Company's investment value.

Communication Channel and Concerned Topics

Communication Channels	Frequency	Concerned Topics	Engagement Outcomes
Operating performance	Monthly	Risk Management Corporate Governance Protection of Shareholders' Right Digital Financial Innovation Sustainable Finance	2 Annual General Meeting (AGM) 4 Chinese-language investor conferences 8 investment forums or overseas roadshows 74 meetings with investors and analysts
Investors' conferences organized by SinoPac Holdings	Quarterly
Participate in or host domestic and international analysts and investors conferences, overseas roadshows, and forums, and respond to inquiries received through investor relations telephone and email channels	Irregularly
Annual shareholders' meetings	Annually

Contact

SinoPac Holdings has established a corporate website at "Investor Relations", which discloses investor related information. SinoPac Holdings also holds analyst meeting regularly to maintain information transparency to protect investors' interests.

Significance to SinoPac Holdings

SinoPac Holdings maintains a good relationship with the media to convey corporate information and expand social influence to shape the company's positive image.

Communication Channel and Concerned Topics

Communication Channels	Frequency	Concerned Topics	Engagement Outcomes
Press conference / Management interview /Press release	Irregularly	Information Security and Cybersecurity Sustainable Finance Financial Service Quality Corporate Governance Corporate Citizenship and Philanthropy	403 press releases issued 224 executive interviews conducted 10 press conferences held

Contact

Spokesperson：Kerry Hsu

• Tel：(02) 8161-8935
• Mail：kerry.hsu@sinopac.com

Significance to SinoPac Holdings

SinoPac Holdings actively invests in social welfare, encourages employees to engage in volunteer services and plans featured activities based on operating locations, and invites customers to join along to achieve the goal of combining core business resources with public welfare projects.

Communication Channel and Concerned Topics

Communication Channels	Frequency	Concerned Topics	Engagement Outcomes
Sponsorship for arts and culture, academic, and sports activities /Industry-academia cooperation / Volunteering activities	Irregularly	Corporate Citizenship and Philanthropy Sustainable Finance Climate Change and Net Zero Strategy Risk Management Information Security and Cybersecurity	50 beneficiary satisfaction questionnaires collected through 68 public welfare events Conducted 216 volunteering activities Introductions to 25 Sponsored Public Welfare Videos 35 public welfare social media posts

Contact

• Mail：csr@sinopac.com

Significance to SinoPac Holdings

Financial industry is highly regulated by the competent authority. It is the responsibility of SinoPac Holdings to comply with relevant regulations and establish a control mechanism while responding to relevant government policies.

Communication Channel and Concerned Topics

Communication Channels	Frequency	Concerned Topics	Engagement Outcomes
Policies recommendations / Letters/emails/meetings	Irregularly	Corporate Governance Risk Management Sustainable Finance Information Security and Cybersecurity Privacy Protection	Responded promptly to regulatory penalty notices issued by competent authorities Responded to the competent authority regarding the status of deficiency improvements within the required timeframe Actively participated in seminars, briefings, promotion of the management policies and courses organized by the competent authorities Participated in Corporate Governance Evaluation and Sustainable Finance Evaluation Participated in 9 meetings of Financial Industry Net Zero Promotion Task Force
Financial statements	Monthly, quarterly, semi-annually, annually

Contact

• Mail：csr@sinopac.com

Significance to SinoPac Holdings

In response to the trend of sustainable supply chain management and to expand the social influence, SinoPac Holdings invited suppliers and contractors to implement corporate social responsibility together.

Communication Channel and Concerned Topics

Communication Channels	Frequency	Concerned Topics	Engagement Outcomes
Website or tender briefing about the tender announcement/ Electronic bidding system/ Price negotiation meeting/ Supplier Conference and ESG training	Irregularly	Supplier Co-prosperity Sustainable Finance Information Security and Cybersecurity Risk Management Corporate Governance	475 electronic bidding meetings conducted 456 supplier evaluations completed 2 supplier training session held Conducted communication and engagement with 7 suppliers on the results of on-site audits Held the third supplier conference
Supplier Evaluation	Annually

Contact

The procurement of SinoPac Holdings will be in accordance with tendering and bargaining procedures. SinoPac Holdings will find the cooperative businesses that provide products and services with high quality from the qualified suppliers, via the open, bright and fair competitive environment.