Stakeholders Engagement
Stakeholder Communication and Concerned Topics
Significance to SinoPac Holdings
SinoPac Holdings values employees' development in the organization as well as their physical and mental health. SinoPac Holdings provides comprehensive on-the-job training, a fair performance evaluation system, and benefits for employees to grow in the organization, to fulfill corporate responsibilities and create value for society.
Communication Channel and Concerned Topics
| Communication Channel | Frequency | Concerned Topics |
|---|---|---|
| Company labor union (including labor-management meeting) | Regularly/ Irregularly |
|
| Product seminars / education and training | Irregularly | |
| Internal feedback platform/ commendation announcements | Irregularly | |
| Employee satisfaction survey | Annually | |
| Internal digital platform education and training | Irregularly |
Contact
SinoPac Holdings provides employees a good knowledge training course and a full range of dialogue channels, including investment in employee benefits, planning for a complete career, and understanding the various challenge in their work in order to establish a positive attitude and develop employees' career life.
- Communication Hotline：(02) 8161-8772
- Written Opinion：Please mail or deliver your written document to SinoPac Holdings Human Resources Division.
Significance to SinoPac Holdings
SinoPac Holdings upholds the vision of “fulfillment of a beautiful life through finance” and maintains friendly and close relations with customers. The establishment of customer feedback mechanisms and improvement of customer satisfaction have always been important issues for the financial service sector.
Communication Channel and Concerned Topics
| Communication Channel | Frequency | Concerned Topics |
|---|---|---|
| Customer service hotline | Irregularly |
|
| Smart customer services | Irregularly | |
| Virtual channels (internet banking, mobile banking) | Irregularly | |
| Customer opinions | Irregularly | |
| Seminars | Irregularly | |
| Customer satisfaction surveys | Irregularly | |
| Customer grievance | Irregularly | |
| Other channels | Regularly/ Irregularly |
Contact
SinoPac Holdings build an honest and professional interactive foundation to our customers. Through our branches, we deeply rooted in every community by focusing on their needs and delivering professional and innovative service to create a foreseeable future to our customers.
- Contact 24-Hour Call Centre：(02) 2505-9999、(02) 6630-8899
Significance to SinoPac Holdings
Transparent information disclosure is the basis of corporate operations. SinoPac Holdings facilitates investors to understand the company's investment value through communications and convey the company's operating strategy, profitability, return on investment, and sustainable governance.
Communication Channel and Concerned Topics
| Communication Channel | Frequency | Concerned Topics |
|---|---|---|
| Operating performance | Monthly |
|
| Investors' conferences organized by SinoPac Holdings | Quarterly | |
| Investors' conferences, non-deal roadshows (NDRs), and telephone conferences organized by SinoPac Holdings or broker | Irregularly | |
| Investor relations contact person on the official website and Market Observation Post System | Irregularly | |
| Annual shareholders' meetings | Annually |
Contact
SinoPac Holdings has established a corporate website at "Investor Relations", which discloses investor related information. SinoPac Holdings also holds analyst meeting regularly to maintain information transparency to protect investors' interests.
Significance to SinoPac Holdings
SinoPac Holdings maintains a good relationship with the media to convey corporate information and expand social influence to shape the company's positive image.
Communication Channel and Concerned Topics
| Communication Channel | Frequency | Concerned Topics |
|---|---|---|
| Press conference | Irregularly |
|
| Press release | Irregularly |
Contact
Spokesperson：Kerry Hsu
- Tel：(02) 8161-8935
- Mail：kerry.hsu@sinopac.com
Significance to SinoPac Holdings
SinoPac Holdings actively invests in social welfare, encourages employees to engage in volunteer services and plans featured activities based on operating locations, and invites customers to join along to achieve the goal of combining core business resources with public welfare projects.
Communication Channel and Concerned Topics
| Communication Channel | Frequency | Concerned Topics |
|---|---|---|
| Sponsorship for arts and culture, academic, and sports activities | Irregularly |
|
| Industry-academia cooperation | Irregularly |
Contact
- Mail：csr@sinopac.com
Significance to SinoPac Holdings
Financial industry is highly regulated by the competent authority. It is the responsibility of SinoPac Holdings to comply with relevant regulations and establish a control mechanism while responding to relevant government policies.
Communication Channel and Concerned Topics
| Communication Channel | Frequency | Concerned Topics |
|---|---|---|
| Policies recommendations | Irregularly |
|
| Financial statements | Monthly, Quarterly, Semi-Annually, Annually | |
| Letters/emails/meetings | Irregularly |
Contact
- Mail：csr@sinopac.com
Significance to SinoPac Holdings
In response to the trend of sustainable supply chain management and to expand the social influence, SinoPac Holdings invited suppliers and contractors to implement corporate social responsibility together.
Communication Channel and Concerned Topics
| Communication Channel | Frequency | Concerned Topics |
|---|---|---|
| Website or tender briefing about the tender announcement | Irregularly |
|
| Electronic bidding system | Irregularly | |
| Price negotiation meeting | Irregularly | |
| Supplier conference and ESG training | Irregularly | |
| Supplier evaluation | Annually |
Contact
The procurement of SinoPac Holdings will be in accordance with tendering and bargaining procedures. SinoPac Holdings will find the cooperative businesses that provide products and services with high quality from the qualified suppliers, via the open, bright and fair competitive environment.