Stakeholder Communication and Concerned Topics

Significance to SinoPac Holdings

SinoPac Holdings values employees' development in the organization as well as their physical and mental health. SinoPac Holdings provides comprehensive on-the-job training, a fair performance evaluation system, and benefits for employees to grow in the organization, to fulfill corporate responsibilities and create value for society.

Communication Channel

Communication Channel	Frequency	Concerned Topics
Company labor union (including labor-management meeting)	Regularly/ Irregularly	Talent Attraction Competitive Compensation and Benefits Talent Cultivation Occupational Health and Safety Corporate Human Rights and Diversity and Inclusion
Product seminars / education and training	Irregularly
Internal feedback platform/ commendation announcements	Irregularly
Employee satisfaction survey	Annually
Internal digital platform education and training	Irregularly

Significance to SinoPac Holdings

SinoPac Holdings upholds the vision of “fulfillment of a beautiful life through finance” and maintains friendly and close relations with customers. The establishment of customer feedback mechanisms and improvement of customer satisfaction have always been important issues for the financial service sector.

Communication Channel

Communication Channel	Frequency	Concerned Topics
Customer service hotline	Irregularly	Financial Service Quality Digital Financial Innovation
Smart customer services	Irregularly
Virtual channels (internet banking, mobile banking)	Irregularly
Customer opinions	Irregularly
Seminars	Irregularly
Customer satisfaction surveys	Irregularly
Customer grievance	Irregularly
Other channels	Regularly/ Irregularly

Significance to SinoPac Holdings

Transparent information disclosure is the basis of corporate operations. SinoPac Holdings facilitates investors to understand the company's investment value through communications and convey the company's operating strategy, profitability, return on investment, and sustainable governance.

Communication Channel

Communication Channel	Frequency	Concerned Topics
Operating performance	Monthly	Protection of Shareholders' Right Corporate Governance Risk Management Corporate Human Rights and Diversity and Inclusion Operational Resilience Climate Change and Net Zero Strategy
Investors' conferences organized by SinoPac Holdings	Quarterly
Investors' conferences, non-deal roadshows (NDRs), and telephone conferences organized by SinoPac Holdings or broker	Irregularly
Investor relations contact person on the official website and Market Observation Post System	Irregularly
Annual shareholders' meetings	Annually

Significance to SinoPac Holdings

SinoPac Holdings maintains a good relationship with the media to convey corporate information and expand social influence to shape the company's positive image.

Communication Channel

Communication Channel	Frequency	Concerned Topics
Press conference	Irregularly	Protection of Shareholders' Right Compliance and Money Laundering Prevention Operational Resilience Climate Change and Net Zero strategy Sustainable Finance Digital Financial Innovation Enhancing Accessibility of Financial Products and Services Talent Cultivation Occupational Health and Safety Corporate Human Rights and Diversity and Inclusion
Press release	Irregularly

Significance to SinoPac Holdings

SinoPac Holdings actively invests in social welfare, encourages employees to engage in volunteer services and plans featured activities based on operating locations, and invites customers to join along to achieve the goal of combining core business resources with public welfare projects.

Communication Channel

Communication Channel	Frequency	Concerned Topics
Sponsorship for arts and culture, academic, and sports activities	Irregularly	Compliance and Money Laundering Prevention Operational Resilience Climate Change and Net Zero Strategy Corporate Citizenship and Philanthropy
Industry-academia cooperation	Irregularly

Significance to SinoPac Holdings

Financial industry is highly regulated by the competent authority. It is the responsibility of SinoPac Holdings to comply with relevant regulations and establish a control mechanism while responding to relevant government policies.

Communication Channel

Communication Channel	Frequency	Concerned Topics
Policies recommendations	Irregularly	Corporate Governance Compliance and Money Laundering Prevention Risk Management Climate Change and Net Zero Strategy Information Security and Cybersecurity Sustainable Finance
Financial statements	Monthly, Quarterly, Semi-Annually, Annually
Letters/emails/meetings	Irregularly

Significance to SinoPac Holdings

In response to the trend of sustainable supply chain management and to expand the social influence, SinoPac Holdings invited suppliers and contractors to implement corporate social responsibility together.

Communication Channel

Communication Channel	Frequency	Concerned Topics
Website or tender briefing about the tender announcement	Irregularly	Supplier Co-prosperity
Electronic bidding system	Irregularly
Price negotiation meeting	Irregularly
Supplier conference and ESG training	Irregularly
Supplier evaluation	Annually

Together, a better life.

Together, a better life.

Stakeholders Engagement