Employee Communication
SinoPac encourages employees to communicate with the company and established various internal communication and grievance channels while conducted employee engagement surveys regularly to understand their opinions and jointly improve the workplace. To keep the communication between the Company and its employees smooth and effective, SinoPac established the Labor Union to conduct the collective bargaining in accordance with the relevant laws and regulations. Please find section “4.4.1 Harmonious Labor-Management Relations” and “4.4.2 Employee Communication” in 2022 Sustainability Report of SinoPac Holdings for more details.
Employee Communication and Grievance Channels
To listen to employees and adjust corresponding policy and the management system accordingly so that the company can provide a friendly working environment for employees to create long-term performance of the organization, SinoPac Holdings has interchangeably conducted the "Employee Engagement Survey" or "Organizational Climate Survey" every year since 2015.
SinoPac Holdings Employee Survey
2019 | 2020 | 2021 | 2022 | ||
---|---|---|---|---|---|
Satisfaction rate (Note 1) | 71.4% | 88.4% | 87.8% | 91.0% | |
Survey type (Note 2) | Employee Engagement Survey | - | - | ||
Organizational Climate Survey | - | - | |||
Coverage (%) (Note 3) | 70.5% | 100% | 100% | 100% | |
Response rate (%) (Note 4) | 75.11% | 80.13% | 83.31% | 82.85% |
- The Employee Satisfaction Survey is on a scale from 1 to 7 (strongly agree) points. Items scored higher than or equal to 4 points (neutral) are counted as employee satisfaction rate.
- The Employee Engagement Survey includes questions regarding employees' job satisfaction, sense of identity, loyalty, connection between work contribution and company objectives, and work security. SinoPac Holdings also used questions on the actual work to learn whether employees understand the purpose of their work, whether they can attain work-life balance, and whether they can feel a sense of accomplishment at work. The components of the Organizational Climate Survey includes the organization's expectations for personal work performance (work quality and high expectations) and how employees react to stress.
- The coverage rate was calculated based on number of employees assessed within the scope of the survey and the total FTEs in SinoPac Holdings and its first layer of subsidiaries, excluding dispatched employees. All employees have been included in the scope of the survey since 2020 and the coverage rate is 100% for all groups.
- The response rate is based on the number of employees assessed and the total FTEs in SinoPac Holdings and its first layer of subsidiaries, excluding dispatched employees.
Internal Communication Channels
SinoPac Holdings has established multiple internal communication channels through which employees can voice their concerns in a timely manner and managers can have a deeper understanding of their thoughts. In doing so, SinoPac Holdings intensifies employee adhesiveness and strides hand in hand towards sustainable operation.