Sustainability

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Identification of Material Topics

Identification of Material Topics

Identification and Disclosure of Material Topics

Materiality analysis is an integral part of SinoPac Holdings' sustainability strategy, target-setting and tracking, and overall corporate risk management. SinoPac Holdings continuously follows and gains insights from international sustainability trends, global sustainability ratings and sustainability disclosure standards. The company also references the material issues identified by international industry benchmark peers and domestic counterparts, and conducts annually materiality assessments in accordance with the guidance and spirit of "GRI 3: Materiality Topics” and the principle of double materiality. In 2025, SinoPac Holdings continued to review and confirm the list of sustainability issues and positive and negative impacts defined in the previous year, considering market trends and due diligence results. The company conducted an internal and external stakeholder impact survey covering 7 stakeholder groups including employees, customers, shareholders (investors), media, communities/non-profit organizations (NPOs)/non-government organizations (NGOs), competent authorities, and suppliers. It sought to understand internal and external stakeholders’ assessment results of the impact on the external environment, economy, and people in order to adjust the ranking of positive and negative impacts and material topics. In 2025, SinoPac Holdings collected a total of 1,156 questionnaires on impact to internal and external stakeholders, and used the results of the survey and internal due diligence (including internal and external complaint channels and external media news analysis) to adjust the materiality level of positive and negative impacts and compile the impact matrix. SinoPac Holdings identified 19 material topics, which were the same as the previous year. 8 were critical topics, 10 were important topics, and the other 1 were basic topics. SinoPac Holdings also identifies double materiality topics with significant impact on external parties and the operation of the Company through surveys conducted with senior executives, in accordance with the double materiality principle. Meanwhile, corresponding management, strategies, or action plans are formulated or adjusted to mitigate the impact of related risks.

For more information, please refer to the chapter "Identification of Stakeholders and Material Topics" in our Sustainability Report.

Identification of Material Topics

Critical topics
Important topics
Basic topics

Critical topics

Important topics

Basic topics

Human right topics

*Renamed this year

Negative Impact Positive Impact Material Topics

Corporate governance failure

- Corporate governance

Risk management failure

- Risk management

Negative impact of information security incidents

- Information security and cybersecurity

Leak of corporate and customer information

-

Privacy protection

Acts related to terrorism financing or other criminal activities

Crime prevention

Compliance and combat crime

Negative environment and social impacts caused by investment and loan

Promoting sustainable economic development with investment and loan

Sustainable finance

Inadequate disclosure of service policies and regulations

Optimizing financial service experiences

Financial service quality

Poor service attitude and quality

Affecting consumer rights due to poorly designed interface

Increasing service convenience with digital financial innovations

Digital financial innovation

Critical topics

Important topics

Basic topics

Human right topics

*Renamed this year

Negative Impact Positive Impact Material Topics

Negative impact of climate change

Achieving Net Zero targets

Climate change and net zero strategy

Consumption of energy resources

-

Protection of shareholders’ right

Protection of shareholders’ right
-

Talent cultivation

Talent cultivation
-

Supplier co-prosperity

Supplier co-prosperity

Occupational accidents and damage to employee health

Workplace health promotion

Occupational health and safety

Business interruption

- Operational resilience

Workplace human rights violation

Promoting Diversity and Inclusion in the workplace

Corporate human rights and diversity and inclusion

-

*Competitive compensation and benefits and protection of employee rights (Formerly “Competitive compensation and benefits”)

*Compensation, Benefits and Employee Rights

-

Corporate citizenship and philanthropy

Corporate citizenship and philanthropy

*Adverse effects caused by management failure(Formerly “Adverse effects caused by the application of science and technology”)

Enhancing accessibility of financial products and services

*Accessibility of financial products and services

Critical topics

Important topics

Basic topics

Human right topics

*Renamed this year

Negative Impact Positive Impact Material Topics
-

Talent attraction

Talent attraction
註
  1. Critical topics: Topics with high level of impact on the economy, environment, and people and high likelihood of occurrence. Provide full explanation in the Sustainability Report in accordance with related GRI Standards and disclose detailed management and performance of the topics in.
  2. Important topics: Topics with medium level of impact on the economy, environment, and people and medium likelihood of occurrence. Provide full explanation in the Sustainability Report according to GRI Standards and disclose key management and performance of the topics.
  3. Basic topics: Topics with low level of impact on the economy, environment, and people and low likelihood of occurrence. Most of them are routine issue to be considered as the basic management topic. Only necessary follow-ups are disclosed in the Sustainability Report.

Explanation of Changes in Material Topics in 2025

There were slight changes to the material topics in 2025 compared to the previous year. SinoPac Holdings identified 19 material topics, which were the same as the previous year. 8 were critical topics, 10 were important topics, and the other 1 were basic topics.
Among them, the material topics that experienced changes include “Accessibility of Financial Products and Services”. Considering the Group’s business expansion and based on stakeholder feedback, its level of importance was upgraded from “basic” to “important.” Another topic is “Climate Change and Net Zero Strategy.” As Scope 1 and Scope 2 emissions are relatively low in the financial industry and financed emissions constitute the primary source, the focus of net zero strategies lies in investment and lending portfolios. Given that this topic is already covered under “Sustainable Finance,” and based on stakeholder feedback, its importance was downgraded from “critical” to “important.”

Double Materiality Analysis

In addition to considering the impact of material topics on the external economy, environment, and people, SinoPac Holdings also adopted the double materiality analysis in 2023 to understand the potential financial impact of related risks on the Company, to develop the Company's business management strategies, and allocate resources effectively. SinoPac Holdings' executives and senior managers rate the financial materiality of the aforementioned materiality topics on the Company's costs, revenue, reputation, and risks. Then the external impact level was incorporated to identify the double materiality topics that have significant impact on both internal and external entities and create the double materiality matrix.
There were no significant changes to the material topics in 2025 compared to the previous year. The top three double material topics were risk management, Information security and cybersecurity, and corporate governance.

2025 SinoPac Holdings' Double Materiality Matrix