Sustainability

Together, a better life.

Together, a better life.

Identification of Material Topics

Identification of Material Topics

Identification and Disclosure of Material Topics

To identify material topics, SinoPac Holdings continuously follows and gains insights from international sustainability trends and industry benchmark peers and reviews the material topics in accordance with the guidance and spirit of "GRI 3: Material Topics". By integrating results of due diligence and internal stakeholder surveys annually and conducting questionnaires for external stakeholders biennially, SinoPac Holdings identifies material topics that have significant internal and external impacts on the economy, environment, and people. In 2023, SinoPac Holdings distributed an impact questionnaire to understand internal and external stakeholders’ assessment results of the impact on the external environment and people. Questionnaire were distributed to the 7 stakeholder groups, with 431 completed surveys with valid responses received. SinoPac Holdings then incorporated the results of the survey and the major events occurred in 2023 to adjust the materiality level of the impact issues. After completing the above mentioned analysis, SinoPac Holdings has identified 19 material topics, of which 9 were critical topics, 8 were important topics, and the other 2 were basic topics. Furthermore, We also identify double materiality topics with significant impact on external parties and the operation of the Company in accordance with the double materiality principle, and formulate corresponding management policies, strategies, or action plans to reduce the impact of related risks.

For more information, please refer to the chapter "Identification of Stakeholders and Material Topics" in our Sustainability Report.

Identification of Material Topics

Critical topics
Important topics
Basic topics

Critical topics

Important topics

Basic topics

Human right topics

Negative Impact Positive Impact Material Topics

Corporate governance failure

- Corporate governance

Risk management failure

- Risk management

Negative impact of information security incidents

- Information security and cybersecurity

Leak of corporate and customer information

-

Privacy protection

Negative environment and social impacts caused by investment and loan

Promoting sustainable economic development with investment and loan

Sustainable finance

Negative impact of climate change

Achieving Net Zero targets

Climate change and net zero strategy

Consumption of energy resources

Criminal acts involving money laundering and terrorist financing

- Compliance and money laundering prevention

Affecting consumer rights due to poorly designed interface

Increasing service convenience with digital financial innovations

Digital financial innovation

Inadequate disclosure of service policies and regulations

Optimizing financial service quality

Financial service quality

Poor service attitude and quality

Negative Impact Positive Impact Material Topics
-

Protection of shareholders' equity

Protection of shareholders’ right
-

Talent cultivation

Talent cultivation
-

Supplier co-prosperity

Supplier co-prosperity

Occupational accidents and damage to employee health

Workplace health promotion

Occupational health and safety

Business interruption

- Operational resilience

Workplace human rights violation

Promoting Diversity and Inclusion in the workplace

Corporate human rights and diversity and inclusion

-

Competitive compensation and benefits

Competitive compensation and benefits
-

Corporate citizenship and philanthropy

Corporate citizenship and philanthropy
Negative Impact Positive Impact Material Topics
-

Enhancing accessibility of financial products and services

Enhancing accessibility of financial products and services
-

Talent attraction

Talent attraction
Tips
  1. Critical topics: Topics with high level of impact on the economy, environment, and people and high likelihood of occurrence. Provide full explanation in the Sustainability Report in accordance with related GRI Standards and disclose detailed management and performance of the topics in.
  2. Important topics: Topics with medium level of impact on the economy, environment, and people and medium likelihood of occurrence. Provide full explanation in the Sustainability Report according to GRI Standards and disclose key management and performance of the topics.
  3. Basic topics: Topics with low level of impact on the economy, environment, and people and low likelihood of occurrence. Most of them are routine issue to be considered as the basic management topic. Only necessary follow-ups are disclosed in the Sustainability Report.

Explanation of Changes in Material Topics in 2023

Material analysis result in 2023 remained 19 material topics, of which 9 critical topics, 8 important topics, and 2 basic topics.

Double Materiality Analysis

In addition to considering the impact of material topics on the external economy, environment, and people, SinoPac Holdings also adopted the double materiality analysis in 2023 to understand the potential financial impact of related risks on the Company, to develop the Company's business management strategies, and allocate resources effectively. SinoPac Holdings' executives and senior managers rate the financial materiality of the aforementioned materiality topics on the Company's costs, revenue, reputation, and risks. Then the external impact level was incorporated to identify the double materiality topics that have significant impact on both internal and external entities and create the double materiality matrix.

2023 SinoPac Holdings' Double Materiality Matrix