Operational Resilience

  • Policy and Organizational Structure
  • Risk Management Culture
  • Operational Resilience
  • Emerging Risk Management
Operational Resilience

In response to the COVID-19 pandemic that started in early 2020, SinoPac Holdings formulated the "Business Continuity Plan" in 2020 to use groups that take turns working in the offic remote backup, and work from home backup mechanisms to ensure the supply of stable and high-quality services to customers. In 2021, SinoPac Holdings established the "Response Mechanisms for Simulated Epidemic Conditions" and "Epidemic Reporting and Management Procedures" to work with all employees in epidemic prevention and protect the health and safety of employees and customers. In 2022, SinoPac Holdings gradually relaxed epidemic prevention measures to support the government's strategy for "balances normal life, active disease prevention and steady reopening” while accounting for both epidemic prevention safety management and business development. It restored normal business activities and accelerated digital transformation.