客戶資料保密措施

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永豐金融控股股份有限公司(下稱「本公司」)暨所屬各子公司(與本公司下合稱「本集團」)係依照「金融控股公司法」、「金融控股公司子公司間共同行銷管理辦法」、「個人資料保護法」及其他相關法令規定與函釋為蒐集、處理及利用等行為,謹聲明交互運用客戶資料的各子公司對於客戶資料之蒐集、處理及利用均採行嚴密之保密措施並依法令規定為之,並承諾依據下列聲明內容交互運用該等資料。

  1. 客戶資料蒐集方式:
    本集團蒐集之客戶資料係本於交易往來或行銷活動中依相關法令、經客戶同意或於客戶簽屬之各類契約文書中明文約定而取得,其中亦包括經公開資訊、經政府機關揭露或第三人有權提供之合法資料。

  2. 客戶資料儲存及保管方式:
    客戶資料均嚴密的保存在本集團或受本集團委任管理資訊系統之第三人資料倉儲系統中。任何人皆須在法令許可及依本集團資料管理規範下,並依業務權責進行權限控管,方可進行資料之存取,未經授權第三人,無法取得或變更客戶資料。

  3. 資料安全及保護方法:
    客戶資料均完整儲存於本集團之資料處理系統中予以妥善維護,並以嚴密之保護措施防止未經授權人員之接觸,以避免資料遭受不當取得或破壞。

  4. 客戶資料分類、利用範圍及項目:
    本集團客戶資料係係指子公司客戶之基本資料、帳務資料、信用資料、投資資料及保險資料,分類標準如下:
    (一)基本資料:包括名稱/姓名、出生年月日、身分證統一編號、電話及地址、電子郵件等資料。
    (二)帳務資料:包括帳戶號碼或類似功能號碼、信用卡或現金卡帳號、存款帳號、交易帳戶號碼、存借款及其他往來交易資料及財務情況等資料。
    (三)信用資料:包括退票紀錄、註銷紀錄、拒絕往來紀錄及業務經營狀況等資料。
    (四)投資資料:包括投資或出售投資之標的、金額及時間等資料。
    (五)保險資料:包括投保保險種類、年期、保額及繳費方式等相關資料。

  5. 客戶資料之利用目的:
    本集團基於行銷業務(含共同行銷)之目的、委託第三人處理營業相關事務、或依法令或主管機關許可,得揭露、轉介或交互運用客戶資料,以提供客戶整體性多元化之金融理財商品或服務。

  6. 客戶資料揭露對象:
    客戶資料均在法令許可的範圍內,或取得客戶的同意後,在本集團各公司間進行交互運用或揭露,除因委任處理營業相關事務或有其他法令規定外,不會向任何其他第三人揭露。

  7. 客戶資料變更修改方式:
    客戶資料如有變更,可致電、親臨或書面送逹往來子公司之營業據點申請變更;或透過本集團各子公司客服中心申請變更。

  8. 共同行銷客戶選擇退出方式告知:
    客戶得以書面、電子郵件或致電客服中心等方式通知本集團之子公司,要求停止共同行銷交互運用客戶資料。本集團之子公司將依據客戶通知意旨,盡速於合理工作日內停止客戶資料交互運用於共同行銷活動。

  9. 其他
    本保密措施自公告日起開始生效,為更完整保護客戶權益,本集團將隨時因應科技的發展、社會環境及法令的變遷,調整本保密措施,並公告周知。
    本保密措施公佈於本集團及所屬各子公司之網站,如因組織異動而致子公司名單有所增減時,本集團將於永豐金融控股公司暨相關子公司網站公告之。

  10. 本集團交互運用客戶資料之子公司名稱:
    永豐商業銀行股份有限公司
    永豐金證券股份有限公司
    永豐人身保險代理人股份有限公司
    永豐金財產保險代理人股份有限公司
    永豐期貨股份有限公司
    永豐創業投資股份有限公司

 

 


Customer Information Confidentiality Measures

SinoPac Financial Holdings Company Limited (the "Company") and its subsidiaries (collectively, the "Group") collect, process and use customer information in accordance with the Financial Holding Company Act, the Regulations Governing The Cross-Marketing among Subsidiaries of Financial Holding Companies, the Personal Information Protection Act and other related laws and regulations and interpretations. The Group hereby states that its subsidiaries collect, process and use customer information that they share among themselves in accordance with related laws and regulations and take stringent confidentiality measures for such information. The Group hereby undertakes to share such information in accordance with the following statements:

  1. Methods for Collecting Customer Information
    The Group collects customer information for transactions and marketing activities. It does so with a customer’s consent or based on provisions in contractual agreements signed by the customer according to related laws and regulations. Public information and legal data disclosed by government agencies or provided by authorized third parties are also collected.

  2. Methods for Storing and Retaining Customer Information
    Customer information is securely stored in the Group’s databases or the data storage systems of a third party which is authorized by the Group to manage the information systems. Anyone, under the laws and regulations and in accordance with the Group's data management guidelines, is only allowed to access data with authority granted based on his/her job role. No third parties may obtain or change customer information without proper authorization.

  3. Methods for Securing and Protecting Information
    Customer information is stored in the Group's data processing systems and properly maintained. The Group adopts stringent safeguards against unauthorized access to protect customer information from any improper acquisition or destruction.

  4. Classification, Scope and Items for Use of Customer Information
    Customer information is classified into a customer's basic information, accounting information, credit information, investment information and insurance information as follows:
    (1) Basic information: name, date of birth, ID card number/unified business number, phone number, address, and email address.
    (2) Accounting information: account number or number of similar functions, credit card number or debit card number, savings account number, and transaction account number, as well as information on deposits and loans, other transactions and financial status.
    (3) Credit information: records of bounced checks, cancellations and refusals of service and information on business operations.
    (4) Investment information: investments or sales of investment instruments, and the amount and time of such transactions.
    (5) Insurance information: type, duration, coverage, and payment method of insurance policy.

  5. Purpose of Using Customer Information
    To provide customers a diversity of comprehensive financial products and services, the Group discloses, transfers or shares customer information for marketing activities (including cross-marketing), for contracted services provided by third parties, or subject to laws or regulatory approval.

  6. Parties of Disclosure of Customer Information
    As permitted by laws or with a customer’s consent, customer information may be shared and disclosed within the Group. Except for third parties contracted by the Group to provide services or expectations as otherwise provided, customer information will not be disclosed to any other third parties.

  7. Methods for Changing and Updating Customer Information
    Customers may change personal information by calling, visiting or sending a written request to the service locations of the subsidiaries with which they have business dealings or by contacting any customer service center of the Group.

  8. Notification of Methods for Opt-out
    Customers can notify the subsidiaries of the Group in writing, by e-mail or by calling the customer service center to request their information not to be shared for cross-marketing activities. Once a subsidiary has received such a request, it will stop sharing customer information for marketing activities as soon as possible within a reasonable number of business days.

  9. Miscellaneous
    These Confidentiality Measures take effect from the date of the announcement. The Group will amend these Confidentiality Measures as necessary and announce the amendments publicly in response to technological advances and social, environmental and regulatory changes.
    These Confidentiality Measures are published on the websites of the Group and its subsidiaries. Any changes in the list of subsidiaries due to organizational changes will be announced on the website of the Group and its subsidiaries.

  10. List of Subsidiaries Sharing Customer Information