永豐金控 Sinopac Holdings (2890)

About Us
Sustainability
1. Sustainable Governance and Vision
2. Corporate Governance and Ethical Corporate Management
3. Climate and Environment Governance
4. Sustainable Finance
5. Talent Cultivation and Happy Workplace
6. Customers Relations
7. Social Involvement
8. Stakeholders
9. Download
Governance
Investors
Awards
Stakeholders

Index Sustainability Customers Relations Customer Feedback Channel

Sustainable Governance and Vision
Sustainable Development Goals and Vision
Awards and Honors
Corporate Governance and Ethical Corporate Management
Corporate Governance
Risk Management
Human Rights Policy
Information Security and Privacy
Climate and Environment Governance
Task Force on Climate-Related Financial Disclosures (TCFD)
Environmental and Operational Management
Sustainable Finance
Sustainable Finance
Sustainable Financial Products and Services
Talent Cultivation and Happy Workplace
Talent Attraction and Retention
Happy Workplace
Customers Relations
- - Treat Customers Fairly
- - Customer Feedback Channel
- - Consumer Dispute Resolution Mechanisms
Social Involvement
Social Involvement Policies and Investments
Results of Social Involvement
Stakeholders
Communication of Stakeholders
Download
- - Sustainability Report
- - TCFD Report
- - Policies and Regulations

Customer Feedback Channel

TOP

Customer Services and Feedback Mechanism

Service Channel	Content
Customer Service Hotline	Customer service hotline: 24-hour year-round customer service hotlines are established to provide customers with audio and dedicated personnel services. customer service specialists provide comprehensive services for inquiries, applications, fund transfer, time deposit, foreign exchange, securities and funds, etc. Online customer services: The MMA eBanking and SinoTrade provides various inquiries and transaction functions as well as online telephone to connect to customer service personnel for services.
Smart Customer Service	Bank SinoPac adopts natural language processing technologies to provide customers with various financial services and product consultation for instantaneous one-click interactive services. The Bank can use identity verification to provide customers with multiple account functions and connect to online customer services for uninterrupted services.
Virtual Channel	Internet banking, mobile banking, official LINE account, SinoPac Securities’ Website, SinoPac Securities’ App, official Facebook page.
Physical Channel	The branch network of SinoPac Holdings' subsidiaries
Seminar	Wealth management seminars, lectures or related activities are organized based on business needs to interact with customers and collect their opinions.
Website link	The official websites of SinoPac Holdings and its subsidiaries have Client Data Protection Measures, text customer services section SinoPac Chatbot-Smart Fun and 24-hour service hotline. The websites of Bank SinoPac and SinoPac Securities provide "Contracts for Cross-Sale of Products" for related parties to view their rights and interests and seek advice. Customer Information Confidentiality Measures SinoPac Chatbot-Smart Fun Bank SinoPac：Contracts for cross-sale of products SinoPac Securities：Contracts for cross-sale of products